LORETTA CREAM

DELIVERY

Deliveries are made to the address indicated by the User and in the manner specified in the order summary.

Upon delivery, Users must verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the parcel if visibly damaged.

Goods are delivered to the countries or territories specified in the relevant section of www.sergiolevantesi.com.

Delivery times are specified on www.sergiolevantesi.com or during the purchasing process.

Unless otherwise specified on www.sergiolevantesi.com or agreed with Users, Products shall be delivered within thirty (30) days from purchase.

FAILED DELIVERY

The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to the carrier if the latter is arranged by the User.

If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.

Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.

Shipping costs for Italy are charged to GKS srl, while international shipping rates amount to € 25.00.

PURCHASING PROCESS

Any steps taken from choosing a Product to order submission form part of the purchasing process.
The purchasing process includes these steps:

• Users must indicate the desired Product by selecting it, including, where possible, quantity and specific characteristics, to make it appear in the purchase selection.
• Within the purchase selection, Users may review their purchase selection, modify, remove or add items and, where provided for, give specific instructions (for instance, “send it with a gift receipt”).
• Users will use the checkout button to be redirected to the checkout view.
• Within the checkout view, Users are required, through consecutive steps, to specify their contact details, billing and shipping address, and a shipping and payment method of their choice.
• During the purchasing process, Users may, at any time, modify, correct or change the information provided, and add a gift card, referral code or discount code (Coupon) or altogether abort the purchasing process with no consequence.
• After providing all the required information, Users must carefully review the order and, subsequently, confirm and submit it by using the relevant button or mechanism on www.sergiolevantesi.com, hereby accepting these Terms and committing to pay the agreed-upon price.

ORDER SUBMISSION

When the User submits an order, the following applies:

• The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
• In case the purchased Product requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.
• Upon submission of the order, Users will receive a receipt confirming that the order has been received.

All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

PRICES

Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.

Prices on www.sergiolevantesi.com are displayed:

• including all applicable fees, taxes and costs.

METHODS OF PAYMENT

Information related to accepted payment methods are made available during the purchasing process.

Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of www.sergiolevantesi.com.

All payments are independently processed through third-party services. Therefore, www.sergiolevantesi.com does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfil the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.

Sergiolevantesi offers you different methods of payment:

1. PayPal account;
2. Credit card such as VISA, Mastercard and so on;
3. Apple Pay and Google Pay;
4. Bank deposit.

RETENTION OF PRODUCT OWNERSHIP

Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.

RIGHT OF WITHDRAWAL

Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.

WHO THE RIGHT OF WITHDRAWAL APPLIES TO

The right of withdrawal is a right designed for European Consumers in the case of distance contracts (because the User is not able to see or try the Products before closing the contract). Withdrawal from the contract terminates the obligation of the contracting parties to perform the contract.

On www.sergiolevantesi.com the right of withdrawal applies to all Users.

Unless any exception mentioned below applies, if any, Users have a right to withdraw from the contract within the specified period applicable to their case, for any reason and without justification.

EXERCISING THE RIGHT OF WITHDRAWAL

To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract.

To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the withdrawal period expires.

When does the withdrawal period expire?

• Regarding the purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.

• Regarding the purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece.

EFFECTS OF WITHDRAWAL

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery.

However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner, will not be reimbursed.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement.

…ON THE PURCHASE OF PHYSICAL GOODS

Unless the Owner has offered to collect the goods, Users shall send back the goods or hand them over to the Owner, or to a person authorised by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest.

Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.

The costs of returning the goods are borne by the User.

EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to contracts:

• for the supply of goods made to the consumer’s specifications or otherwise clearly personalised;

RETURN POLICY 

If you are not satisfied with your purchase you can use the right of withdrawal within 14 days from the delivery date. In this way, once you receive the product, you will have the opportunity to evaluate it and decide whether to keep it, replace it or return it by obtaining a refund of the sum paid.

In case of return with refund of the amount paid, the customer must contact the company at the address info@sergiolevantesi.it.

GKS srl will undertake to refund the amount to the Customer within 14 days from the date of receipt of the product in the company. The products provided are returned in the same condition in which they were delivered, undamaged, unused or damaged.

The shipping costs for the return of international orders are charged to the customer, while the return of EU orders is offered by GKS srl.

We invite the customer to keep the return e-mail as proof of the request and to wait for confirmation from the company itself.

Refunds will be made using the same payment method as the purchase. We will inform you by e-mail when your refund will be made. We inform you that the time of credit between our account and yours may vary by a few days depending on your bank. In case of return of an order paid by bank transfer or cash on delivery, the refund will be made by bank transfer. We will ask you to indicate the bank details, to which you wish to be refunded, by e-mail.

REPLACEMENT

In case of replacement of a product, this can be replaced with any other product of equal or greater value. We invite the customer to keep the replacement e-mail as proof of the request and wait for confirmation from the company itself. Once GKS srl has accepted the exchange, the shipping costs are charged to the customer, except for the replacement of products coming from the European Union, that is offered by the company itself.